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Patient responsibility estimates are a necessary element to increase collections at or before the time of service. Healthcare providers are using estimates not only as a means to increase POS collections, but also to increase customer satisfaction by educating the consumer about their benefits and financial responsibility.
FHSClearQuote™, offers providers a secure, web-based solution by combining the information from their contracts with payers, historic charges, and current patient benefits to calculate the patient's out of pocket responsibility. ClearQuote guides users through a five-step process to capture necessary patient demographic, procedure, and benefit information to generate a financial responsibility estimation letter for the patient.
Hospitals
Healthcare is entering uncharted territory. Patients are absorbing more of the financial burden of care making patient satisfaction more than just the procedural experience. Patients want to participate in all aspects of their care from clinical to financial, yet rarely do they understand the complexities of healthcare as it stands today. Ask any patient to explain their benefits related to the services they are seeking and you will witness bewilderment and frustration.
Hospitals need a tool to facilitate an educational discussion about financial responsibility with the patient. They need a company that understands the users and process utilized to determine the financial liability. They need support to identify, defend, and report the financial information the consumer requires. FHSCorp is the company. FHSClearQuote™ is the tool.
Physicians
Gone are the days where patients expect to only pay an office visit co-pay at the point of service. After receiving complex EOBs and bills post service, they are more confused than ever regarding the amount they owe out-of-pocket. Many want to hit this head on prior to service. Yet, when reviewing the myriad of information on their insurance card, they are perplexed. How can they plan to pay for their treatment?
Physician offices experience the same challenges as hospitals. They need to bring revenue in the door earlier and explain the nuances of benefits administration married with procedure costs and payer contracts. FHSClearQuote™ gives you the power to determine patient financial responsibility and express these out-of-pocket costs in a clear and consistent manner. Now you have the power to change the patient experience.
Ambulatory Surgical Centers
Try explaining multiple CPT-based procedures from facilities and providers to a patient in an intelligible and concise manner while presenting a joint estimate…it is near to impossible. A patient may undergo several procedures without the provider collecting a simple co-pay. Once that patient is out the door, the cost to collect increases while the probability to collect decreases.
The inconceivable becomes achievable with FHSClearQuote™. Now you can bring together two disparate entities, each with their own payer agreements, procedural charges and benefit explanations into one cohesive, comprehensive and clear financial estimate. Imagine the possibilities….
